Overview
Simple PDF Signing charges a flat fee per signed document. Because this is a digital service that is delivered immediately upon payment, we handle refunds on a case-by-case basis as described below.
When We Issue Refunds
We will issue a full refund in the following situations:
- Signing failure: If your PDF signing fails due to a technical issue on our end, you will receive a full refund automatically.
- Processing error: If the signed PDF cannot be generated due to a system error after multiple retry attempts, we will refund your payment.
- Duplicate charges: If you were charged more than once for the same signing operation, we will refund the duplicate charge immediately.
When Refunds May Not Apply
Refunds are generally not available in these cases:
- Wrong file uploaded: If you uploaded an incorrect PDF file and the signing was completed successfully, we cannot reverse the operation.
- Wrong signature placement: If your signature was placed in an unintended location but the signing was successful, we cannot issue a refund. You can perform a new signing with the correct placement.
- Change of mind: Once a signing has been successfully completed and the download link sent, we cannot undo the operation.
- Corrupted input files: If your uploaded PDF file was corrupted or damaged before upload, resulting in signing failure, this is not eligible for refund.
How to Request a Refund
If you believe you're entitled to a refund, contact us at [email protected] with:
- The email address you used for the signing
- The approximate date and time of your transaction
- A brief description of the issue
We aim to respond to all refund requests within 24 hours and process approved refunds within 3-5 business days.
Refund Method
All refunds are processed through Stripe and will be returned to the original payment method used for the transaction.
Contact Us
If you have questions about this refund policy, please contact us at [email protected].